Privacy

Why we use customer information

FERMORA uses the information necessary to review requests, communicate quotations, arrange production and handover, verify payments and support customers. Depending on the interaction, this includes names, contact and fulfillment details, selected loaves and quantities, custom preferences, voluntarily supplied allergy information, inquiry messages and payment-confirmation details.

For standard cart handoff, you deliberately open WhatsApp and share delivery addresses and sensitive information directly in that conversation. The custom-loaf form collects recipe preferences, contact information and the required allergy and dietary response. The general contact form collects your name, contact number, preferred contact method and message.

Access, sharing and retention

Access is limited to authorized personnel involved in ordering, production, payment review, support or fulfillment. Necessary information may be shared with service providers involved in those activities, such as couriers and communication providers.

Information is retained for necessary order, support, accounting and legal purposes and deleted or anonymized when no longer required, subject to applicable obligations. Use the official contact channels to request access, correction or deletion, subject to applicable requirements.

Any marketing communication requires appropriate customer consent and an option to unsubscribe.

Email inquiries and replies

You can contact FERMORA by email for inquiries and support. If you choose an email reply in a website form, we store your email address with your request so authorized staff can follow up. Submitting a form does not automatically send an email.