Your questions, answered
A little more to know.
How do I order?
Choose and configure your loaves, review your cart, open WhatsApp and send the prepared message. The bakery then confirms the details with you.
Is my order confirmed when I open WhatsApp?
No. The message must be sent, and production requires bakery approval, your acceptance and a verified 50% deposit.
Can I personalize a menu loaf?
Yes. Shape and slicing are free; choose up to three different paid additions.
Can I request a different recipe?
Use Build Your Own Loaf. The bakery reviews your preferences and provides a personalized quotation.
When can my bread be ready?
Baking is on Mondays and Thursdays. Allow at least 48 hours for standard loaves and 72 hours for customized loaves; the bakery agrees the actual date with you.
Do you deliver?
To supported Alexandria areas and qualifying Cairo destinations. The bakery confirms coverage and charges before acceptance.
Are delivery and extra charges included?
Base prices carry no extra tax or packaging charge. Additions and delivery are separate.
How do I pay?
The agreed 50% deposit is paid through InstaPay or Vodafone Cash. The remaining balance follows the arrangement agreed with the bakery.
I have an allergy or dietary requirement. What should I do?
Review the loaf’s information and contact FERMORA before ordering. A preference or omitted ingredient is not an allergen-free guarantee.
How do I change or cancel a request?
Contact FERMORA through WhatsApp or phone. The cancellation and amendment rules are in the customer policies.
Contact
Still have a question?
We are here to help you choose, personalize and plan your loaf.