Ordering, pickup & delivery

Preparing and confirming your request

Choose your loaf, shape, slicing, any paid additions and a whole-loaf quantity. Review the complete configuration and estimated merchandise amount in your cart, then open WhatsApp and send the prepared message yourself. Opening WhatsApp does not send a message or confirm an order.

FERMORA reviews availability, ingredients, preparation time, production capacity, fulfillment and final charges with you. Production is committed only after bakery approval, your acceptance and verification of the required deposit. A custom-loaf form requests recipe review and a quotation; its receipt is not an accepted order.

Share delivery addresses, allergy information and sensitive details directly with the bakery in the conversation. If WhatsApp does not open, you can retry, copy the complete order details or call FERMORA. Your cart remains available when you return.

Updates, agreed changes and readiness information are communicated through WhatsApp or phone.

Baking days and preparation notice

Regular baking and fulfillment take place on Mondays and Thursdays. Pickup and delivery are arranged between 3:00 PM and 9:00 PM, Cairo local time. This is a handover window rather than a guaranteed delivery appointment.

Standard loaves require at least 48 hours’ preparation notice. Loaves with paid additions or size adjustments require at least 72 hours. Free shape or slicing choices alone normally retain the standard preparation period unless the head baker determines otherwise. Special recipes may need longer.

Preparation notice begins only after bakery approval, your acceptance and deposit verification. Adding a loaf to your cart, opening WhatsApp, sending an incomplete message or submitting a custom request does not start that period. Mixed orders follow the longest required preparation period unless separate fulfillment dates are agreed.

Dates are arranged manually according to ingredients, capacity and preparation time. A preferred ready date is a request, not a booking. If a batch is full or the preparation cutoff cannot be met, the bakery proposes another available date for your agreement.

Collecting your bread

Pickup is at 23 Al Akahwan St., Ragheb, Moharam Bek, Alexandria, Egypt, during the Monday and Thursday handover window. Wait for readiness confirmation through WhatsApp or phone before visiting, then provide your name or order details.

Discuss delays or changes to collection time with FERMORA in advance. A missed pickup may be rearranged where feasible. Delayed collection can affect freshness, and any revised arrangement must be discussed with the bakery.

Delivery areas and charges

Delivery to supported Alexandria areas is subject to bakery and courier confirmation. Qualifying merchandise of EGP 2,000 or more receives free delivery; exactly EGP 2,000 qualifies. Below that threshold, a destination-based fee applies.

Delivery to supported Cairo destinations requires qualifying merchandise of EGP 1,500 or more; exactly EGP 1,500 qualifies. Cairo delivery charges are separate.

Qualifying merchandise includes base loaves and paid additions, excluding delivery charges. Meeting a threshold does not guarantee that a particular address can be served. There is no general monetary minimum for Alexandria pickup or ordinary Alexandria delivery; you may request one loaf.

The bakery confirms coverage and the destination-based charge directly using your address. Courier partners and third-party logistics providers handle delivery. FERMORA communicates feasibility, the delivery fee, the final payable amount and an estimated delivery time before dispatch.

Changes and fulfillment difficulties

Incorrect addresses or customer unavailability may lead to additional delivery charges after discussion and agreement. FERMORA coordinates a courier-caused failure without an additional delivery charge to you.

Ingredient, quantity and date changes require agreement. If a large order cannot fit the requested production schedule, the order manager discusses another batch or an agreed split fulfillment. A split is arranged individually.

Contact FERMORA about damaged, missing or incorrect items. The Cancellations, Refunds & Complaints policy explains how these concerns are reviewed.