Payments & deposits

Quotations and agreed prices

A quotation is valid for 24 hours unless a different expiry is communicated. Complete the deposit within 24 hours of the final quotation. If that period passes, the bakery reviews availability again before accepting payment or scheduling production. An unpaid request can expire, and its proposed date is no longer held.

After acceptance and verified deposit, the agreed price applies to that order configuration. Changes to recipe, amount, quantity or fulfillment require bakery review and your agreement. Custom recipes are quoted individually and are not automatically priced.

Paying the deposit

A 50% deposit is due after the final quotation and order details are agreed. It is calculated on the agreed total, including paid additions and agreed delivery charges.

Pay through InstaPay or Vodafone Cash using official instructions provided directly by FERMORA. Payment instructions do not establish receipt. Actual receipt is verified manually; a screenshot alone is not proof, and a partial or unverified deposit does not authorize production.

Production is scheduled only after the required deposit is verified, the bakery approves the request and you accept the final arrangement.

Paying the remaining balance

The remaining balance may be settled through InstaPay, Vodafone Cash or cash at pickup or delivery, as agreed. If you cannot transfer electronically, discuss an advance cash-deposit arrangement with FERMORA. Cash at final handover does not replace the deposit unless the bakery expressly agrees an exception.

Payment questions and reconciliation

Contact the bakery about delayed, unsuccessful, unmatched, partial, duplicate or disputed transfers. The authorized payment owner reviews the records and explains the next step. Resolve payment uncertainty directly before making another payment or assuming a production commitment.

Confirmed excess payments are refunded or adjusted with agreement. Courier-collected balances are reconciled with the agreed order balance. Refund review and handling follow the Cancellations, Refunds & Complaints policy.