Customer policies

Ingredients & allergens

Reading product information

Each loaf has separate listed ingredient and allergen information. Additional ingredients can change the finished weight and food information. An absent entry does not establish that a finished loaf is free of that substance.

Product ingredient and allergen lists are not presented as new “Contains” or “May contain” exposure classifications. An add-on name alone does not establish a complete allergen declaration.

Allergy and dietary requests

FERMORA uses a dedicated kitchen, where ingredients containing different allergens may share equipment, surfaces, storage and packaging. Contact FERMORA before ordering if you have allergies, intolerances or dietary requirements.

The bakery assesses whether a request can be accommodated and may propose changes or decline it. Removing an ingredient, choosing “No Extra Sugar or Butter” or entering an avoidance preference does not guarantee an allergen-free product.

The custom request requires an allergy and dietary response. If you report allergies or restrictions, or ask to discuss them, provide details. General preference notes and ingredients to avoid remain separate from this response. Acknowledging a request does not establish that the proposed recipe is safe or suitable; the bakery’s assessment remains necessary.